Returns & Exchanges

At GlobeWest Outlet, we strive to ensure you love your furniture; however, due to the discounted nature of our outlet items, returns are only accepted for damaged or faulty goods within 7 days of delivery. Please review your selection carefully as we do not offer returns for change of mind on clearance or floor stock items.

Return Process

• 1.
  Notification

  Contact our customer service team within 48 hours of receiving your order to report any faults or damages, providing your order number and clear photographic evidence.

• 2.
  Assessment

  Our quality control team will review your claim and photos to determine if the item is eligible for a return, repair, or credit note based on the warranty terms.

• 3.
  Return Shipping

  Once approved, we will provide you with a Return Authorization number and instructions for packing the item securely in its original packaging for courier collection.

• 4.
  Resolution

  After the returned item is inspected at our warehouse, we will process your refund to the original payment method or issue a store credit within 10 business days.